Terms of Service
These Terms of Service ("Terms") are a legal agreement between you and Westside Labs LLC, doing business as PT Studio ("PT Studio," "we," "us," or "our"). These Terms govern your access to and use of our software-as-a-service platform (the "Platform") and our website at https://ptstudio.ai (the "Website"), which together we refer to as the "Services."
BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.
The Services are intended for users who are 18 years or older.
The sections below titled "Binding Arbitration" and "Class Action Waiver" affect your legal rights. Please read them carefully.
1. The Services
PT Studio provides an AI-powered clinical documentation platform designed for physical therapists. The Platform records clinical sessions, generates clinical documentation (such as SOAP notes), tracks patient progress, and supports related clinical workflows.
We may modify, suspend, or discontinue any part of the Services at any time. We will use reasonable efforts to notify you of material changes in advance where practical.
2. Right to Access and Use
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during the term of this agreement.
You agree not to:
- Reverse engineer, decompile, or attempt to derive the source code of the Services.
- Modify, adapt, translate, or create derivative works of the Services.
- Resell, sublicense, or distribute the Services.
- Remove proprietary markings from the Services.
- Use the Services to build a competitive product.
- Introduce viruses or other harmful code into the Services.
- Use the Services in violation of any applicable law.
- Circumvent any security or access controls of the Services.
- Use the Services for the benefit of any third party in a service bureau or similar arrangement.
- Use automated tools (scrapers, bots) to access the Services, except as permitted by our robots.txt file.
We reserve the right to suspend or terminate your access immediately if you violate these restrictions.
3. Accounts and Authorized Users
To use the Platform, you must create an account by providing your email address and creating a password. You are responsible for:
- Keeping your login credentials confidential.
- All activity that occurs under your account.
- Notifying us immediately of any unauthorized access.
If you authorize employees or contractors to access the Platform on your behalf ("Authorized Users"), you are responsible for their compliance with these Terms.
We may suspend or disable accounts at our discretion, including for non-compliance with these Terms.
4. Pilot and Trial Access
We may offer access to the Services on a free pilot or trial basis. During any pilot or trial period:
- Access is provided for evaluation purposes only.
- We may terminate or modify access at any time at our discretion.
- The Services are provided "as is" with no warranty or support obligations beyond what is expressly stated.
- You and your Authorized Users use the Services at your own risk.
You may cancel a pilot or trial at any time by notifying us. Following a pilot or trial, you may have the option to purchase a paid subscription.
5. Fees and Subscriptions
If you purchase a paid subscription to the Services, the following terms apply:
- Subscription fees are due at the start of each billing cycle.
- Payments are processed by a third-party payment processor. By providing payment information, you authorize us and our payment processor to charge the applicable fees.
- Subscriptions automatically renew at the end of each billing cycle unless cancelled before renewal.
- We do not refund pre-paid fees except where required by law.
- We may modify pricing with reasonable advance notice.
You can cancel your subscription at any time by contacting us at luka@westsidelabs.ai or through Platform settings (if available). Cancellation takes effect at the end of the current billing cycle.
6. Your Data
For purposes of these Terms, "Your Data" means all information, content, and recordings that you and your Authorized Users submit to the Platform, including patient session recordings, transcripts, generated clinical documentation, and Protected Health Information ("PHI").
Ownership. You retain all rights, title, and interest in and to Your Data. We do not claim ownership of Your Data.
License to us. You grant us a limited, non-exclusive, worldwide, royalty-free license to access, store, process, and use Your Data solely to provide the Services to you during the term of this agreement.
No AI training on Your Data. We do not use Your Data to train our artificial intelligence or machine learning models. Your Data is processed solely to generate clinical documentation for the Authorized User who submitted it.
PHI. We process PHI as a Business Associate under HIPAA, governed by the Business Associate Agreement ("BAA") executed between PT Studio and the applicable Customer. In the event of any conflict between these Terms and the BAA, the BAA controls with respect to PHI.
Aggregated and de-identified data. We may generate aggregated and de-identified data from usage of the Services (data that does not identify any individual or patient) for the purpose of operating, securing, and improving the Services. This data may be retained after termination of your account.
Your representations. You represent and warrant that you have obtained all necessary consents, authorizations, and permissions to provide Your Data to us, including any required patient consents to record sessions and to disclose PHI for the purposes contemplated by these Terms.
7. Clinical Disclaimer
THE SERVICES ARE A DOCUMENTATION AND WORKFLOW TOOL. THEY ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR HEALTH CONDITION.
The clinical documentation and other outputs generated by the Services are intended to assist licensed healthcare professionals, not replace their judgment. You and your Authorized Users are solely responsible for:
- Reviewing all generated documentation for accuracy and completeness before relying on it.
- Exercising independent professional judgment in all clinical decisions.
- Ensuring that any clinical use of the Services complies with applicable laws, regulations, and standards of care.
We make no representations or warranties about the accuracy, completeness, or clinical appropriateness of any output generated by the Services. Any reliance on the Services for clinical decisions is at your sole risk.
8. Intellectual Property
The Services, including all software, content, designs, text, graphics, and trademarks, are owned by PT Studio or our licensors and are protected by copyright, trademark, and other intellectual property laws.
These Terms do not grant you any rights in our intellectual property except the limited license described in Section 2.
If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use the Feedback for any purpose without compensation or attribution to you.
9. Third-Party Services
The Services may integrate with third-party services (such as Google Calendar). Your use of any third-party service is subject to that service's own terms and privacy policy. We are not responsible for the availability, accuracy, or content of third-party services.
10. Privacy
Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference.
11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED OPERATION.
We do not warrant that the Services will be error-free, secure, or available at all times. We do not warrant the accuracy or completeness of any output generated by the Services.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PT STUDIO, ITS AFFILIATES, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless PT Studio and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your breach of these Terms.
- Your use of the Services.
- Your violation of any law or third-party right (including patient privacy rights).
- Your failure to obtain required consents from patients or others.
14. Term and Termination
These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time, with or without notice, for any reason, including breach of these Terms.
You may stop using the Services at any time. Upon termination, your right to access the Services ends, but the following sections survive: 6 (Your Data), 7 (Clinical Disclaimer), 8 (Intellectual Property), 11 (Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), 15–19.
Upon termination, we will, upon your written request and within a reasonable period, assist with the export of Your Data in a mutually agreeable format. After that period, we may delete Your Data in accordance with our retention policies and applicable BAA terms.
15. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.
16. Binding Arbitration
Any dispute arising out of or related to these Terms or the Services ("Dispute") will be resolved by binding arbitration administered by JAMS under its then-current rules.
YOU AND PT STUDIO ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
The arbitration will be conducted in California, in English, by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information without first submitting to arbitration.
Small claims court actions are excluded from this arbitration requirement if they qualify under the applicable small claims court's rules.
17. Class Action Waiver
YOU AND PT STUDIO AGREE THAT ANY DISPUTE WILL BE BROUGHT INDIVIDUALLY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION.
No arbitration or proceeding will be joined with any other or conducted on a class basis.
18. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and any applicable BAA, are the entire agreement between you and PT Studio regarding the Services.
- Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
- No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Modifications. We may update these Terms from time to time. When we do, we will revise the "Last Updated" date. Material changes will be communicated through the Services or by email. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
- Notices. Notices to us should be sent to luka@westsidelabs.ai. We may provide notices to you through the Services or by email.
19. Contact
Westside Labs LLC (d/b/a PT Studio)
Email: luka@westsidelabs.ai