Support
Fastest way to reach us
- Email hello@westsidelabs.ai — questions, bug reports, and feedback are all welcome.
- Include your clinic name and, for app issues, your device model and iOS version. It helps us help you faster.
Getting help
PT Studio support covers the web platform at app.ptstudio.ai and the PT Studio companion app for iPhone. Whether something isn't working, you have a question about a feature, or you want to tell us what we should build next, email hello@westsidelabs.ai and a member of the team will get back to you.
Signing in
PT Studio accounts are provisioned through your clinic. If you can't sign in, check with your clinic administrator that your email address has been added to your clinic's account — or email us and we'll get it sorted.
PT Studio for iPhone
The iPhone app is a companion to the web platform: it uses the same account and stays in sync automatically. If you run into crashes, sign-in trouble, or recording issues, email us with your device model, iOS version, and a short description of what happened, and we'll investigate.
Privacy & legal
Questions about how we handle your data? See our Privacy Policy and Terms of Service, or email us directly.